Mining Solution Integration Option with Dynamics 365 Field Service User Guide
Introduction
This is quick guide for the integration option for d365 Mining Solution with Microsoft Dynamics 365 Field Service. Dynamics 365 Field Service can be integrated with Business Central and d365 Mining Solution to support connected resource scheduling, work order execution and service management.
This option is recommended where maintenance crews, field technicians or operational service teams require mobile work order management, dispatching, route planning, resource availability and service history. This can help systems integrators with the applying the option in their environments.
Integration Scenarios
The following are scenarios to consider:
| Scenario | Business Central / d365Mining Role | Field Service Role |
|---|---|---|
| Resource Management | Maintains employee, resource, cost and financial dimensions. | Schedules technicians and crews based on skills, availability and location. |
| Work Order Service Management | Tracks asset, item, cost, procurement, stock and financial postings. | Manages work order planning, dispatch, mobile completion and service tasks. |
| Parts and Stock | Controls item master, inventory availability, issues, transfers and replenishment. | Requests or consumes parts against work orders. |
| Asset History | Maintains service item record, asset status, logs and cost history. | Captures service activity, technician notes, labour and completion details. |
| Procurement from Work Orders | Creates stock or purchase requisitions for required parts and services. |
Integration Design Considerations
The following are design considerations for system integrators:
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Confirm which system is the source of truth for assets, resources, locations, items and work orders.
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Define integration direction, timing, error handling and retry logic.
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Map asset status values between Service Items and Field Service assets where required.
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Determine how labour, parts and external services are costed back to Business Central.
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Define how stock requisitions and purchase requisitions are triggered from work order requirements.
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Include integration monitoring, exception queues and reconciliation reports in the operating model.
For additional reference, see the Mining Solution for Dynamics 365 Business Central User Guide .